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Common queries answered

Frequently asked Questions

Depending on your shipping address and selected shipping method it could take from 1 to 7 days within EU. 


Exact Express Shipping and Standard shipping times for your exact country are specified at the checkout stage and in your order confirmation email.

We offer a 30 day free return policy for all customers that decide they do not want the product or would like to exchange it for another one.

Once the product you order is returned to us and is in the original condition, a refund or exchange will be processed.

Our company, production and warehouse are based in Slovenia, EU.

We have a shipping agency that can deliver your items to most countries in Europe in 2-7 days.

The exact times of delivery are available on the checkout page once you enter your address.

The fastest way is to reach out to us via email ([email protected]) or by filling out the form on this page. We have customer support standing by. 

If the order has not yet been shipped we will gladly change your shipping address before sending it out.

Please use our order tracking page accessible here. Have your order ID and email used when creating the order, at hand.

Either send us an email at [email protected] or fill out the form on this page.

The best thing to do is to reach out to us via email ([email protected]) or fill out the form on this page. We have customer support standing by. 

If the order has not yet been shipped we will gladly change your shipping address before sending it out.

We currently ship to all countries in the EU, as well as UK, USA, Canada, Australia and New Zealand.

Shipping within EU is available with local agencies as well as international options (GLS, DHL). 

Shipping outside of the EU is only possible with international shipping agencies (GLS, DHL).

Our puzzles are packed in shipping boxes with a maximum of 2 puzzles per box. So if you order 1 or 2 puzzles they will arrive in one package.

Orders with more than 2 puzzles should arrive in multiple packages but will generally arrive with the same shipment (same time).

Still need help?

Get in touch with us

Email us at [email protected] or fill out the form below.

We are here to help and answer any questions you have. We typically respond within 24 hours. 🙂

At Lubiwood, Our mission is to combine
the worlds of art, nature and puzzles.

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