Contact & FAQ

Standard Shipping takes 5–7 business days and Express Shipping 4–6 business days, counted from the day your order ships.

The exact delivery dates for your address are shown on the product page, at checkout and in your order confirmation email.

You can return any item within 30 days of delivery for a refund of the item price. Items must be unused, complete and in their original packaging.

Return shipping is paid by you, unless the item arrived damaged, defective or wrong. To start a return, email support@lubiwood.com. Full details are in our Refund and Returns Policy.

Your order ships from our warehouse in Florida.

As soon as it is on the way, we email you a tracking link so you can follow it to your door.

The fastest way is to reach out to us via email (support@lubiwood.com) or by filling out the form on this page. We have customer support standing by. 

If the order has not yet been shipped we will gladly change your shipping address before sending it out.

Please use our order tracking page accessible here. Have your order ID and email used when creating the order, at hand.

The best thing to do is to reach out to us via email (support@lubiwood.com) or fill out the form on this page. We have customer support standing by. 

If the order has not yet been shipped we will gladly change your shipping address before sending it out.

Yes — we ship across the United States. The delivery dates for your address are shown at checkout.

Shopping from outside the US? Choose your country or language in the menu to see local prices and delivery.

Our puzzles are packed in shipping boxes with a maximum of 2 puzzles per box. So if you order 1 or 2 puzzles they will arrive in one package.

Orders with more than 2 puzzles should arrive in multiple packages but will generally arrive with the same shipment (same time).