Contact & FAQ

Most UK orders are delivered within 1–3 working days of dispatch, depending on the shipping method you choose. The exact delivery dates and options for your address are shown on the product page, at checkout and in your order confirmation email.

Wszystkim klientom, którzy zdecydują, że nie chcą produktu lub chcieliby wymienić go na inny, oferujemy 30-dniowy bezpłatny zwrot.

Once the product you order is returned to us and is in the original condition, a refund or exchange will be processed.

Your order ships from our UK warehouse in Northampton.

As soon as it is on the way, we email you a tracking link so you can follow it to your door.

The fastest way is to reach out to us via email (support@lubiwood.com) or by filling out the form on this page. We have customer support standing by. 

If the order has not yet been shipped we will gladly change your shipping address before sending it out.

Please use our order tracking page accessible here. Have your order ID and email used when creating the order, at hand.

The best thing to do is to reach out to us via email (support@lubiwood.com) or fill out the form on this page. We have customer support standing by. 

If the order has not yet been shipped we will gladly change your shipping address before sending it out.

Yes — we ship across the United Kingdom. The delivery dates for your address are shown at checkout.

Shopping from outside the UK? Choose your country or language in the menu to see local prices and delivery.

Our puzzles are packed in shipping boxes with a maximum of 2 puzzles per box. So if you order 1 or 2 puzzles they will arrive in one package.

Orders with more than 2 puzzles should arrive in multiple packages but will generally arrive with the same shipment (same time).