You can use your coupon on the checkout page. You will notice “Click here to enter your code” above the billing details form.

The best thing to do is to reach out to us via email (info@lubiwood.com). Our customer support is standing by from 9:00 to 17:00 every business day.

If the order has not yet been shipped we will gladly change your shipping address before sending it out.

As soon as your order is sent from our warehouse, you will receive a tracking link via email.

Our jigsaw puzzles are more difficult to put together than traditional puzzles. They are essentially meant for youths and adults (14+). Even though there are not a lot of puzzle pieces, the pieces are quite small and uniquely shaped.

For most of our customers, it takes them around 3 to 4 hours to put together the medium (A4) size. However, lots of our customers buy them for their children as well.

It’s a lot of fun, they say. If your child is really young, we would recommend our nature puzzles or all of the small (A5) sizes which are the easiest to put together.

Yes. We recommend using our Puzzle Saver Kit. Carefully turn the puzzle over with the included cardboard and stick self-adhesive foil on the underside. Then you can hang it on the wall using sticky putties from the kit, or frame it.

The best thing to do is to reach out to us via email (info@lubiwood.com) or fill out the form on this page. We have customer support standing by. 

If the order has not yet been shipped we will gladly change your shipping address before sending it out.

We do not make individual personalised puzzles. However, we make personalised puzzles for companies and institutions that order in bigger quantities (minimum order is 60 puzzles).

Yes, you can. In such cases, we kindly ask you to send us your inquiries via email: info@lubiwood.com