About us

We are a small company with big dreams. We make our own puzzle designs and we print the puzzles on premium wood, which makes our puzzles something really special and unique. Our team (Maša, Pia and Luka) will be happy to assist you.

Common queries answered

Frequently asked Questions

Depending on your shipping address and selected shipping method it could take from 1 to 7 days within EU. 

Exact Express Shipping and Standard shipping times for your exact country are specified at the checkout stage and in your order confirmation email.

We offer a 30 day free return policy for all customers that decide they do not want the product or would like to exchange it for another one.

Once the product you order is returned to us and is in the original condition, a refund or exchange will be processed.

Our company and warehouse are based in Slovenia, EU.

We have a shipping agency that can deliver your items to most countries in Europe in 2-7 days.

The exact times of delivery are available on the checkout page once you enter your address.

The fastest way is to reach out to us via email (info@lubiwood.com) or by filling out the form on this page. We have customer support standing by. 

If the order has not yet been shipped we will gladly change your shipping address before sending it out.

Please use our order tracking page accessible here. Have your order ID and email used when creating the order, at hand.

Either send us an email at info@lubiwood.com or fill out the form on this page.

The best thing to do is to reach out to us via email (info@lubiwood.com) or fill out the form on this page. We have customer support standing by. 

If the order has not yet been shipped we will gladly change your shipping address before sending it out.

We currently ship to all countries in the EU, as well as UK, USA, Canada, Australia and New Zealand.

Shipping within EU is available with local agencies as well as international options (GLS, DHL). 

Shipping outside of the EU is only possible with international shipping agencies (GLS, DHL).

Our puzzles are packed in shipping boxes with a maximum of 2 puzzles per box. So if you order 1 or 2 puzzles they will arrive in one package.

Orders with more than 2 puzzles should arrive in multiple packages but will generally arrive with the same shipment (same time).

Still need help?

Get in touch with us

Email us at info@lubiwood.com or fill out the form below.

We are here to help and answer any questions you have. We typically respond within 24 hours. 🙂
We opened our doors in 2020

Our journey has just began

We started with an idea to make jigsaw puzzles more fun and bring new life into this classical activity with fresh design ideas and new ways of putting the pieces together.

We wanted to combine our designs with natural materials so we only produce wooden products.

There is a real satisfaction when wooden jigsaw puzzles snap into place. If you haven’t experienced it yet we really recommend you give it a try 😉

We sketch, print, cut and ship it to you with love

Everything made by us, with care

Each jigsaw puzzle starts with multiple sketches and takes a long time to bring to life.

After many iterations of pencil drawing it goes into the coloring phase where we try different pallets and see which one fits the character of the jigsaw puzzle the most.

Once the design is done we draw all of the cut-out shapes by hand and give each jigsaw puzzle a unique name.

We have so many more ideas

We’re just getting started

We are already designing completely new concepts of jigsaw puzzles. Sign up to our newsletter so we can let you know when new jigsaw puzzles arrive.

If you have any feedback for us please write to us. We are always looking to improve.

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We are fully satisfied with product and delivery as well. The packaging and the picture was soo pretty and the puzzle was extremely creative and unique with the little animals that it's made of. It was a great challenge to do it, because it is so different from the usual puzzles. We enjoyed the process very much. We loved it. We're now thinking, which picture would be the next! 😊
It is amazing, simply love it. Takes my mind off and relaxes me. Magic box is also cute.

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We only send updates on new puzzles and special discount offers. No spam, we promise. 😊
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Easy 30 days returns

30 days money back guarantee

Eco Friendly Products

Puzzles made from recyclable wood

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