Cozy Study Book Nook

Within the EU: Standard Shipping 3–8 business days · Express Shipping 2–7 business days, depending on the country. 

Exact Express Shipping and Standard shipping times for your exact country are specified at the checkout stage and in your order confirmation email.

We offer a 30-day return and exchange policy. Return shipping is at your own cost. Changed your mind right after ordering? For a short time after you place an order you can still change it yourself — the link is in your order confirmation email, which also shows how long this option is available. After that, please contact us at support@lubiwood.com.

Once the product you order is returned to us and is in the original condition, a refund or exchange will be processed.

Our company, production and warehouse are based in Slovenia, EU.

Within the EU: Standard Shipping 3–8 business days · Express Shipping 2–7 business days, depending on the country.

The exact times of delivery are available on the checkout page once you enter your address.

The fastest way is to reach out to us via email (support@lubiwood.com) or by filling out the form on this page. We have customer support standing by. 

For a short time after you place an order you can change it yourself, including the shipping address — the link is in your order confirmation email, which also shows how long this option is available. After that, email support@lubiwood.com and we’ll update the address as long as the order hasn’t shipped yet.

Please use our order tracking page accessible here. Have your order ID and email used when creating the order, at hand.

Either send us an email at support@lubiwood.com or fill out the form on this page.

The best thing to do is to reach out to us via email (support@lubiwood.com) or fill out the form on this page. We have customer support standing by. 

For a short time after you place an order you can change it yourself, including the shipping address — the link is in your order confirmation email, which also shows how long this option is available. After that, email support@lubiwood.com and we’ll update the address as long as the order hasn’t shipped yet.

We currently ship to all countries in the EU, as well as UK, USA, Canada, Australia and New Zealand.

Shipping within EU is available with local agencies as well as international options (GLS, DHL). 

Shipping outside of the EU is only possible with international shipping agencies (GLS, DHL).

Our puzzles are packed in shipping boxes with a maximum of 2 puzzles per box. So if you order 1 or 2 puzzles they will arrive in one package.

Orders with more than 2 puzzles should arrive in multiple packages but will generally arrive with the same shipment (same time).